Refund and Returns Policy for Ecoevis Sports Fashion

At Ecoevis, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we want to make the return and refund process as smooth as possible. Below is our comprehensive Refund and Returns Policy.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Items must be unused and in their original packaging.
  • Tags must still be attached.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items

For hygiene reasons, certain items are non-returnable, including:

  • Swimwear
  • Undergarments
  • Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@ecoevis.xyz or call us at (765) 768-6792 to request a return authorization.

  2. Pack Your Items: Securely pack the items you wish to return, including the original packaging and any accessories.

  3. Ship Your Return: Send the item to the following address:

    Ecoevis Returns
    1831 Manhattan Blvd
    Harvey, LA 70058, USA

    Please note that you are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe, typically 5-7 business days.

5. Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us within 30 days of receipt for assistance with exchanges.

6. Late or Missing Refunds

If you haven’t received your refund after the specified time, please check your bank account again. If the refund hasn’t appeared, contact your credit card company or bank, as it may take some time before your refund is officially posted.

7. Changes to This Policy

Ecoevis reserves the right to modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please don’t hesitate to reach out:

  • Address: 1831 Manhattan Blvd, Harvey, LA 70058, USA
  • Phone: (765) 768-6792
  • Email: support@ecoevis.xyz

Thank you for shopping with Ecoevis! We appreciate your business and are here to help ensure your experience is a great one.